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Quotes, tracking assistance, customs questions or partnership ideas — specialists respond within one business day, and emergency support runs around the clock.
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General inquiries
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Emergency support (24/7)
Business hours
| Monday – Friday | 8:00 – 20:00 |
| Saturday | 9:00 – 17:00 |
| Sunday | Closed |
| Emergency line | 24 / 7 |
Average response
Most inquiries answered within 4 business hours. Quote requests may take up to one business day depending on lane complexity.
Global offices
Three hubs coordinating five continents
Headquarters
London, United Kingdom
5 Canada Square, Canary Wharf, London E14 5AQ
Mon–Fri: 8:00–20:00 GMT
Asia-Pacific Hub
Singapore
8 Marina View, #31-01 Asia Square Tower 1, 018960
Mon–Fri: 8:00–20:00 SGT
Americas Hub
New York, USA
1177 Avenue of the Americas, New York, NY 10036
Mon–Fri: 8:00–20:00 EST